Privacy Policy
Last updated: March 2026
Trippa ("we", "us", "our") operates the website trippa.com.au. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website.
Information We Collect
Account Information
When you create an account, we collect your name and email address through our authentication provider, Clerk. We do not store passwords directly — authentication is handled securely by Clerk.
Usage Data
We automatically collect certain information when you visit our website, including your IP address, browser type, operating system, referring URLs, pages viewed, and the dates and times of your visits. This data helps us understand how our platform is used and improve the experience.
Search and Planning Data
When you use our search features or trip planner, we may process your search queries and planning preferences to provide relevant results. This data is used to improve our services and is not sold to third parties.
Cookies and Tracking
We use cookies and similar technologies to maintain your session, remember your preferences, and analyse site traffic. You can control cookies through your browser settings, though disabling them may affect site functionality.
We use the following types of cookies:
- Essential cookies: Required for authentication and core site functionality.
- Analytics cookies: Help us understand how visitors interact with our website so we can improve it.
- Preference cookies: Remember your settings and preferences for a better experience.
Affiliate Links
Our website contains affiliate links to third-party booking platforms such as Hostelworld, Booking.com, and GetYourGuide. When you click these links, the third-party platform may use cookies or tracking technologies to attribute your booking to Trippa. We earn a commission on qualifying bookings at no additional cost to you. We do not control the privacy practices of these third-party platforms and encourage you to review their respective privacy policies.
Third-Party Services
We use the following third-party services that may collect or process your data:
- Clerk — Authentication and user management.
- Vercel — Website hosting and analytics.
- Google — Search functionality and analytics.
- Neon — Database hosting.
Each of these services has its own privacy policy governing how it handles your data. We only share the minimum information necessary for these services to function.
Data Retention
We retain your account information for as long as your account is active. Usage data and analytics are retained for up to 26 months. You may request deletion of your account and associated data at any time by contacting us.
Data Security
We implement appropriate technical and organisational measures to protect your personal information. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.
Your Rights
Under Australian privacy law, you have the right to access, correct, or delete your personal information. You may also opt out of marketing communications at any time. To exercise these rights, please contact us using the details below.
Children's Privacy
Our website is not directed at children under the age of 16. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us so we can promptly remove it.
Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the updated policy on this page with a revised "Last updated" date.
Contact Us
If you have any questions about this Privacy Policy, please contact us at hello@trippa.com.au.